Monthly Archives: May 2013

Public Services in the Twitter Age

Public Services in the Age of Social Media As an active ‘tweeter’, I have become increasingly aware of how many people are using Twitter to express their views on the services they have just received. So, poor service in the … Continue reading

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Thatcher and Changing Public Services in Wales

Many of us will be familiar with the Thatcher reforms in public services during the 1980s and 1990s. A number of people we will all know would like to forget some of these changes! Whatever your view of these reforms, … Continue reading

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